Merriam-Webster dictionary defines communication as “The act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else; a message that is given to someone: a letter, telephone call, etc.” This sounds so simple, yet can be very complex in a business environment.
It might be said that communication is more of an art than a science. The easy part is simply exchanging information, speaking our thoughts to someone else. The art of communication, however, is knowing not only how to verbalize our ideas, but also how to listen, empathize, encourage, or influence. These actions are not automatic but take forethought and training to ensure messages are delivered to elicit a desired response.
Work on these seven techniques to improve your communication and improve your business:
1. Be positive
Communication can be positive or negative — your choice. This is through both verbal communication and body language. Listeners sense negative thoughts and feelings. When “bad vibes” are received and antennas go up, the intended result of any communication is lost. Think before you speak. Be conscious of your obvious body language. Positive intentions can be turned into negative outcomes with such little effort.