Customer Centricity- What is it and Why Do You Need it?

A customer centric culture refers to a business mindset, approach, or culture. This culture positions customer satisfaction at the top of every agenda and process. All forward-looking organizations have a customer centric culture. It’s crucial for success in a digital economy.  It goes way beyond just delivering top-notch products.  It starts with a mind-set that all aspects of your organization … Read More