American Funding will never bother your customer. We try to stay behind the scenes and allow you to maintain the relationship with your customer. We do what we call “soft collections” for our clients. We will reach out via email at 45 days if the invoice hasn’t been paid.
We ask if Accounts Payable has the invoice in their system and when can we expect payment. Occasionally, we find out that the invoice has been lost. This also opens dialog to let us know if the invoice is missing a PO or WO for payment. In that case, we can provide the information quickly to ensure prompt payment.